Warranty

In addition to the statutory warranty, Heikenfeld Audio Solutions shall also provide a three-year (3-year) guarantee for the first owner in accordance with the following conditions:

  1. Heikenfeld Audio Solutions provides a guarantee for any defects arising during a period of three years from the transfer of the risk which can be proven to have been caused due to a material deficiency or a manufacturing error. Only customers who are consumers can assert claims under the guarantee. Claims are non-transferable.
  2. The following are excluded from the guarantee:
    • Used equipment
    • Product defects caused because of failure to follow the instructions for use or of inappropriate use, exceptional environmental conditions, extraneous operating conditions, excessive strain or a lack of maintenance or care
    • Product defects caused using accessories or supplementary or replacement parts which are not original components
    • Products which have been modified or supplemented
    • Slight deviations from the intended state which do not significantly affect the product’s value or its suitability for use
    • Wear parts such as potentiometers, switches and tubes that are subject to normal and product-typical wear and tear
  3. Guarantee claims must be asserted within the official guarantee period by submitting the original invoice. In any case, the product shall be returned exclusively to the dealer from whom the product was purchased. The dealer is responsible for further processing. If this is no longer possible, the distributor of the respective country should be contacted. In the last instance, Heikenfeld Audio Solutions can be contacted.
  4. Product defects which are recognized by Heikenfeld Audio Solutions as being subject to the guarantee obligation shall be remedied as follows: at our discretion, the defective product shall either be repaired free of charge or replaced with a fully functional product (a subsequent model if necessary). Products and components which have been replaced shall become the property of Heikenfeld Audio Solutions.
  5. Claims other than the right to remedy defects referred to in these terms and conditions of guarantee are not covered by this guarantee.
  6. If during the inspection of the product by an authorized dealer, distributor or by the guarantor itself, it is determined that the warranty claim asserted concerns a defect not covered by the warranty or that the warranty period has expired, the costs of the inspection and repair shall be borne by the customer.
  7. Shipping costs from the customer to the authorized dealer, distributor or to the guarantor shall be borne by the customer. In case of a justified warranty claim, the costs of return shipping to the customer shall be borne by the dealer, distributor or guarantor.
  8. The guarantee period for the product shall neither be extended nor renewed as a result of the provision of services under the guarantee.
  9. The customer’s warranty rights in accordance with § 5 of our Terms and Conditions and with the statutory regulations shall not be restricted by these terms and conditions of guarantee.

Please also read our Terms and Conditions